Client: NCS (National Carwash Solutions) 
Industry: Car Wash Equipment OEM & Service 
Kolme Expert: Kim Winter 
Client Contact: Tony Swanson, VP of Operational Excellence 

About NCS 

National Carwash Solutions (NCS) is a leading car wash equipment manufacturer and service provider, supporting thousands of sites across North America. With a team of over 1,500 employees and a strong focus on innovation, customer satisfaction, and operational excellence, NCS continually looks for ways to enhance how their business operates—from product delivery to internal team collaboration. 

As the company expanded, so did the complexity of managing projects across multiple departments and business units. That’s when NCS turned to Kolme Group and expert consultant Kim Winter to help them streamline their work with a centralized project management platform using ClickUp. 

“ClickUp gave us the opportunity to simplify how we work together—and Kolme Group made it possible to make that transition smartly, smoothly, and effectively.” – Tony Swanson, VP Operational Excellence, NCS

The Challenge: Siloed Teams and Fragmented Systems 

Before partnering with Kolme Group, NCS faced a common challenge for growing enterprises: disconnected teams and duplicated efforts. With multiple departments managing projects in parallel using separate tools and inconsistent methods, opportunities for collaboration were being missed. 

This siloed approach often led to: 

• Inconsistent solutions to recurring problems 
• Duplicated work and wasted time 
• Versioning conflicts on shared documents 
• Misaligned timelines across teams 

The company needed a unified, modern solution to bring everyone onto the same page. 

“We had multiple isolated teams working independently,” said Tony Swanson. “We were missing chances to scale, accelerate, and collaborate across the company.” 

The Goal: One Platform for Project Collaboration 

NCS set out to consolidate its project management into one shared platform that would allow teams to: 

• Communicate and collaborate more effectively 
• Standardize processes across business functions 
• Improve visibility on cross-functional projects 
• Save time and reduce redundancies 
• Better support innovation and new product rollouts 

ClickUp quickly emerged as the platform of choice—but NCS knew that implementing such a tool across a large, complex organization would require expert guidance. 

The Solution: Strategic Implementation and Training with Kolme Group 

NCS partnered with Kolme Group back in 2022 for another project and then again in July 2023 to lead their ClickUp implementation and training efforts. The engagement was led by Kolme expert Kim Winter, who brought deep experience in project management, ClickUp configuration, and team onboarding. 

“Working with NCS was a fantastic experience,” shared Kim Winter. “Their team was highly engaged and motivated to build a system that worked for everyone—not just IT or leadership. We focused on scalable solutions and hands-on training to set them up for long-term success.” 

Kolme Group began by understanding NCS’s internal structure, workflows, and pain points. From there, the team developed a phased implementation plan that prioritized impact and ease of adoption. 

Key support provided by Kolme Group included: 

• Consolidation: Helped NCS move from three separate ClickUp instances to a single, company-wide workspace 
• Customization: Built and tested multiple new workflows tailored to department needs 
• Training: Led user training sessions to improve tool adoption and team confidence 
• Administration Support: Assisted with setup, permissions, and account maintenance 
• Ongoing Advice: Shared insights on new features, including AI tools, to keep the team current 

“Kolme was tremendously helpful and knowledgeable,” said Tony. “They were highly responsive and had excellent soft skills when working with different team members.”  

The Results: Better Collaboration, Consistency, and Efficiency 

Since working with Kolme Group and rolling out ClickUp across the organization, NCS has seen several tangible benefits: 

• Improved Project Delivery 
  • Multiple projects have been delivered on time and at or under budget, thanks to better visibility and coordinated workflows. 
• Smarter Processes 
  • Kolme helped NCS launch new workflows and standardize existing ones, improving consistency across teams and departments. 
• Better Reporting and Tracking 
  • With all project data in one place, NCS now has consistent tracking for programs, projects, and day-to-day work. 
• More Collaboration 
  • By consolidating tools and eliminating silos, NCS teams are collaborating more easily, leading to better outcomes and faster execution. 

“We’re no longer duplicating efforts or creating inconsistent solutions,” Tony noted. “Having a single platform helps align teams and minimize extra work.” 

Continued Impact: Staying Up to Date with Product Education 

Beyond implementation, Kolme Group continues to support NCS with ongoing education and recommendations to ensure they are making the most of ClickUp. 

“Their guidance helps us take the most efficient path to solve problems,” said Tony. “They’ve also kept us up to date on features like ClickUp’s AI tools, helping us stay current and forward-looking.” 

NCS now feels confident in expanding their use of ClickUp internally while continuously evolving how they work—backed by Kolme’s deep experience and continued support.  

Key Takeaways 

• Client: NCS – leading car wash equipment OEM and service provider 
• Challenge: Disconnected project tools and duplicated efforts 
• Solution: Kolme Group led a full ClickUp implementation and training effort 
• Results: 
  • Consolidated 3 instances into one platform 
  • Improved collaboration and reduced rework 
  • On-time project delivery and standardized workflows 
  • Ongoing support and best practice recommendations from Kolme 

Final Thoughts from the Client 

“Kolme Group has been a great partner in helping us roll out ClickUp across the company,” said Tony Swanson. “We’ve seen real benefits in how we collaborate, track progress, and deliver results. Kim and the team have been incredibly helpful and responsive every step of the way.” 

Thinking About ClickUp for Your Team? 

If your business is struggling with disconnected teams, inconsistent project tracking, or underused tools, Kolme Group can help you unlock the full potential of ClickUp—just like we did for NCS. 

👉 Contact us today to learn how we can streamline your work, save time, and help your teams collaborate more effectively.