Kolme AdaptiveWork Services
AdaptiveWork Technical Account Manager (TAM)
Technical support on your terms
With Kolme Group’s AdaptiveWork Technical Account Manager Administrator (TAM), you can be assured that you have experts supporting your AdaptiveWork investment.
Our TAM subscription service allows for your business to have a named expert who you'll meet with weekly or bi-weekly to help troubleshoot, provide guidance and configuration support. Services include;
- One-on-One Technical Coaching Session
- Access to 'Tier 2' level technical support with us
- Liaison to Planview support for ticket escalation
- Access to Configuration Masterclasses powered by Kolme University
- Proactive conversations together focused on upcoming system features:
- Inclusion on exclusive upcoming Beat features
- Quarterly product release notes
Your trainings will be tailored to your specific system needs and will also include system education around industry best practices. Feel free to bring up any specific needs to your coach. Additional questions?
We believe it keeping your system healthy and organized. To do so, your AdaptiveWork admin will need to meet with their expert coach on a weekly or bi-weekly basis, dependent on their technical background and system comfortability.
Learn more about our AdaptiveWork Technical Account Manager as a Service (TAM) by downloading our PDF here
All AdaptiveWork services
Quickstart + Licensing (PMO)
Quickstart + Licensing for Professional Services Automation (PSA)
PMO Best Practices for PPM
AdaptiveWork Admin Services
Adoption Pathway Change Management
Packaged Advisory Services
Here at Kolme Group, we offer many different levels of support for AdaptiveWork users and consultant partners! Take a moment and see the resources offered below to see how we can support your needs.
Book your AdaptiveWork consult
Our AdaptiveWork experts will answer your questions and speak more in-depth about your current companies needs and how we can help. A team member will be in touch with you shortly! Typically, within 24 business hours.